FAQ

  • What is the difference between EZ Chemicals & EZ Elements?

EZ Chemicals is just for informational purpose and EZ Elements are for online store you can order from here.

  • How many Locations you have?
  • Do you have any Hazardous products?
  • Are you taking orders in advance?

Yes, it depends on customer consumptions.

  • Are you offering customer Pickup offers?
  • What industries do you serve with your products?
    • We serve seven industries: Personal Care, Cleaning & Sanitation, Food & beverages, Pharmaceuticals, Industrial Products, Carrier Oils & Essential Oils and Pet Care Industry.
  • What types of products do you offer?
    • We offer a wide range of chemicals and raw materials related to above seven industries.
  • Do you offer customization for bulk orders?
    • Yes, we provide customization options for bulk orders. We have a dedicated sales representative dealing with each industry. For any query contact sales@ezelements.ca.
  • What are your shipping policies and delivery times?
    • We offer shipping all over Canada and USA. The shipping charges vary as per location and the quantity of the products.
  • Can I request a sample of a product before making a bulk purchase?
    • Yes, we offer samples for most of the products except essential oils and carrier oils. First, you need to contact to one of our sales representatives and share your all requirements and explain for what purpose are you using that product.
  • What payment methods do you accept for orders?
    • We accept major credit cards, PayPal, and bank transfers for payment.
  • Are any current promotions or discounts available?
    • Yes, we frequently run promotions and discounts. Check our website or subscribe to our newsletter for latest offers.
  • What is your return and refund policy?
    • As we are chemical distributors. These chemicals are very active and reactive in nature so we cannot offer returns.
  • Do you provide assistance support for your products?
    • Yes, our dedicated team EZ support team.
  • Are your products environmentally friendly or sustainable?
    • Yes, most of our products are organic and plant based.
  • How can I contact customer support for further assistance?
    • You can reach our customer support team via email at [email address], phone at [phone number], or through the contact form on our website.
  • What type of packaging do you use for your products?
    • We use industry-standard packaging for our products, including bottles, jars, drums, and bulk containers, depending on the quantity and type of product.
  • Are your packaging materials eco-friendly?
    • We prioritize sustainability and use recyclable and environmentally friendly packaging materials whenever possible.
  • Do you offer customized packaging for bulk orders?
    • Yes, we provide customization options for packaging based on the specific needs and requirements of bulk orders. Contact us to discuss your packaging preferences.
  • What is the shelf life of your products, and how is it indicated on the packaging?
    • The shelf life of our products varies depending on the type and formulation. The expiration date or shelf life is clearly indicated on the packaging for your reference.
  • Do you provide packaging specifications or material safety data sheets (MSDS) for your products?
    • Yes, we provide detailed packaging specifications and material safety data sheets (MSDS) for all our products. These documents are available upon request or can be downloaded from our website.