Refund policy

Return Policy

EZ Elements strives to achieve 100% customer satisfaction. If you are not satisfied with your products, EZ Elements must be notified (in writing) within 48 hours of receipt of your order regarding any discrepancies to your order or quality concerns. All returns and refunds are subject to management approval.

Any returns must be received within 14 business days to our premises (at the expense of the Buyer) located in Mississauga, ON Canada. All product returns must be notified in advance and delivery appointments must be made 24 hours in advance with our logistics team. Failure to notify of a return will result in rejection of the return from the warehouse.

If an error has been made by EZ Elements on a written or online order, we will gladly pay for re-shipment and the return. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Therefore, please submit orders in writing with a formal Purchase Order Number or online through Shopify whenever possible.

If an error has not been made by EZ Elements the return must be authorized by management. A refund will be granted (less the restocking fee and initial freight charges) if the product is in its original sealed container/packaging. Due to storage conditions being outside of our control, there will be no exceptions to this policy.

The following conditions waive the ability for products to be returned or refunded:

- products on liquidation or final sale
- bulk orders [20kg (or greater) bags/boxes, 180kg (or greater) drums or 1000kg (or greater) totes]
- all essential oils or carrier oils.

Restocking fees are 20% or $50 whichever is greater. If the returned item is $500 or less, a credit will be applied to the Buyer’s account. There will be no refund for the initial freight charges, if paid by EZ Elements.

Refunds or credits may take up to 2 weeks to process. Refunds will be processed in the manner in which the order was paid. We require VOID cheque to credit the account if order is paid by E-Transfer, Direct Deposit, ACH, or Wire Transfer.